Terms and Conditions

1. Contract with the Customer

No contract shall exist between you, the customer, and ITM until an email has been sent confirming your order. ITM reserves the right to withdraw from any contract in the case of obvious errors such as false personal or payment details.

2. Availability and Pricing

The availability and pricing of goods on the ITM website and its sub-domains are valid at the time of your visit and are subject to change without notice. There may be an additional charge, dependent on the item(s) ordered, for postage and packing. This charge will be clearly displayed on your order form. In the unlikely event that the items you have ordered are unavailable, we shall email you a notification of the current status of your order and a) inform you the estimated time of delivering your item(s) (see 4. Delivery of Goods) or b) give you the opportunity to cancel your item(s) or order.

3. Payment

Payment can be made by any of the following cards: Mastercard, Solo, Maestro, Visa, Delta, Visa Electron. If paying by invoice, payment must be received within 14 days from the date of the invoice.

4. Delivery of Goods

When you have placed an order with the ITM, every effort will be made to dispatch your goods within the next working day (24 hours). If the order cannot be dispatched within 3 working days, you will be notified by email and appropriate arrangements will be made regarding the payment of the order. No charges will be made to your credit card until the order is dispatched. If necessary, ITM may deliver individual items from a single order separately. In this case you will be charged for postage and packing on the first delivery only where applicable.

5. Data Protection Notice

ITM will hold your contact details on its database. Your data will never be sold or released to a third party to use for their own purposes. ITM will retain your data and will use it only to communicate with you on ITM related issues and to provide information that may be of use to you for the future. View ITM-Privacy Policy request a hard copy from the secretariat . ITM commits that its Privacy Policy on Data Protection applies equally to members and non-members.

6. Returns Policy

Unwanted items can be returned to us within 14 days in pristine condition and a credit will be issued. There may be a small handling or postage charge incurred.

7. Further information

For further information on ITM and the ordering of goods or services online can be obtained by contacting the secretariat by email at secretariat@itm.org.uk or by telephone on 01625 430472

9. Transactions

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