ITM Industry Affairs Research Released

Updated: 08-12-2011

UK & Ireland Buyers Express Concern

The Institute of Travel & Meetings' Industry Affairs Group (IAG), led by ITM board director Mark Cuschieri, has released the results of research on buyer attitudes to issues affecting the industry in the UK & Ireland.

The research, co-ordinated with pan-European research undertaken by ITM's partner GBTA Europe, addresses subjects from airport expansion to ancillary fees and the work of the Olympic organising committee LOCOG.

Results from the research, released today in full to members, includes attitudes on capacity expansion for UK business travel;

  • 80% say business aviation is taxed too highly
  • 77% are in favour of the High Speed rail developments
  • 60% are in favour of the expansion of regional airports
  • 45% of members are in favour of expansion to London Heathrow, with 19% against and 36% unsure

Areas outside of capacity issues highlighted as of particular concern include;

  • 77% think that the UK government needs to engage in transparency and competition issues created by unbundling and ancillary fees.
  • 46% thought that LOCOG had not provided support and guidance to buyers on pricing and capacity of accommodation in the UK during the 2012 programme
  • 46% thought that protections over data use by airlines were insufficient

Speaking about the results, Mark Cuschieri said, "These results provide us with a very clear indication of the buyer sentiment at this time. They want better engagement from government and NGO's who create policy affecting the business travel community as there are numerous areas of concern."

Colin Goldney, managing director of Argate Consulting, the ITM Research partner, added, "There is clearly a strong voice from the business travel buyer community on certain issues at a time when our industry is becoming increasingly complex. ITM will be able to use this research to engage with policy makers more effectively."
 

ITM Business Members can download the report free of charge in the ITM Research area of the website.

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